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Terms of Services. 

Definitions

ZenZu Elderly Care App & Website – 

Terms and Conditions

ZenZu detailed terms and conditions for the use of the ZenZu Elderly Care App and Website, structured according to industry standards and Dutch/EU legal requirements: 


Table of Contents


  • Article 1: Definitions​
  • Article 2: Identity of the Provider
  • Article 3: Applicability
  • Article 4: The Offer
  • Article 5: The Agreement
  • Article 6: Right of Withdrawal
  • Article 7: User Obligations
  • Article 8: Exercise of the Right of Withdrawal and Costs
  • Article 9: Provider Obligations in Case of Withdrawal
  • Article 10: Exclusion of Right of Withdrawal
  • Article 11: Pricing and Payment
  • Article 12: Compliance and Guarantee
  • Article 13: Delivery and Execution
  • Article 14: Duration, Termination, and Renewal
  • Article 15: Complaints Procedure
  • Article 16: Disputes
  • Article 17: Data Privacy and Security
  • Article 18: Additional or Deviating Provisions

Definitions


Article 1 – Definitions

  • User: Any natural or legal person using the ZenZu platform.
  • Provider: ZenZu B.V., the operator of the App and Website.
  • Agreement: The contract between user and provider for the use of services.


Article 2 – Identity of the Provider

  • ZenZu B.V. is registered in the Netherlands, with contact details as listed on the official website.


Article 3 – Applicability

  • These terms apply to all offers, agreements, and services provided via the ZenZu Elderly Care App and Website.


Article 4 – The Offer

  • The platform provides digital elderly care services, including health management, bookings, payments, and communication tools.
  • Offers are valid as long as displayed and may be subject to change.


Article 5 –  The Agreement

  • The agreement is concluded when the user accepts the offer and meets the stated conditions.


Article 6 –  Right of Withdrawal

  • Users may withdraw from the agreement within 14 days of registration, unless otherwise excluded by law.


Article 7 –  User Obligations

  • Users must provide accurate information, maintain confidentiality of login details, and comply with all applicable laws and platform rules.


Article 8 – Exercise of the Right of Withdrawal and Costs

  • Users may exercise their right of withdrawal by notifying ZenZu in writing; any costs will be clearly specified.


Article 9 –  Provider Obligations in Case of Withdrawal

  • Upon withdrawal, ZenZu will refund payments as required by law.


Article 10 –  Exclusion of Right of Withdrawal

  • Certain digital services may be excluded from withdrawal rights if execution has begun with user consent.


Article 11 – Pricing and Payment

  • Prices are clearly stated; payments are processed securely. Subscriptions renew automatically unless canceled.


Article 12 –  Compliance and Guarantee

ZenZu guarantees services comply with Dutch and EU law, including GDPR and health data standards.


Article 13 –  Delivery and Execution

  • Services are delivered digitally; ZenZu ensures timely and proper execution.


Article 14 –  Duration, Termination, and Renewal

  • Agreements may be terminated by either party with due notice. Subscriptions can be canceled as outlined in the user account.


Article 15 –  Complaints Procedure

  • Complaints must be submitted via the official contact channels. ZenZu will respond within 14 days.


Article 16  – Disputes

  • The Law of the country where ZenZu operates applies. Disputes are subject to the jurisdiction of the local courts, unless otherwise has been agreed.


Article 17  –  Data Privacy and Security

  • ZenZu processes personal and health data in accordance with GDPR, NEN 7510, and other applicable regulations in the country where ZenZu operates.
  • Users have the right to access, correct, or delete their data.


Article 18  –  Additional or Deviating Provisions 

  • Any deviations must be agreed in writing. The most current terms are always available on the ZenZu website.


For any questions related to our service terms, contact us